FAQ: Delivery

We will deliver your order by post or courier depending on the items you have purchased and/or your delivery location.  

We use a mixture of couriers to ensure the best mix of service and value, these include: APC, DPD, Parcelforce, Royal Mail and UPS.

Larger items, such as Wallpaper, Paint and Cushions will be delivered by courier services.

Smaller items, like Samples, Paint testers and Wallpaper Borders will normally be sent using the post.

As we have the vast majority of products in stock ready for dispatch, delivery will normally be within 5 working days to Mainland UK addresses.

If a delivery is going to be longer than 5 working days we will notify you by email.

Once courier orders have been dispatched, you can track your delivery online using the link emailed to you within your shipped notification email.

⏱ Express services are available in the checkout should you be short on time.

Yes, all large deliveries must be signed for on receipt. (Currently you may not be asked to sign for your order but do need to be available to accept it, a photo will be taken to confirm receipt)

Remember, you can have your order delivered to your workplace address to ensure someone is available to sign for it. Simply enter your work address as the alternate delivery address when you place your order.

A safe place can also be specified by using the comments box within the checkout however, items are left at the driver's discretion

Your order may arrive with your usual postal delivery. For larger orders, courier deliveries are made between 8:00 am and 7:00 pm Monday to Friday (business addresses are often earlier in the day, residential addresses afterwards).

⏱ A morning delivery option is available during the checkout, choose Express AM Delivery.

*A text and/or email will be sent giving you a two-hour estimated time slot directly from the majority of our couriers (subject to supplying this information to us when you place an order, we are not responsible for any content on external websites).

We work hard to make sure that we keep as many wallpapers, paints and other accessories in stock as possible, which means that as soon as you place an order, we can ship it to you.

As rolls of wallpaper, cans of paint and homewares are big, bulky and often heavy, we need to ensure your order is well packed and secure for its journey to your door.

We use couriers and postal services to deliver your order to you, whilst we do our utmost to keep delivery rates as low as possible, we do need to cover these costs.

Remember, there is only one charge for an entire order, so if you're decorating your home, why not get everything you need at once, saving time and money too?

UK Mainland (excluding highlands, islands and certain remote postcodes) postage and handling charges are as follows for Wallpaper, Paint, Cushions and/or Mixed Baskets:

Flat rate P&H charge of £6.00 per order (5 Working Day Delivery Time)
Flat rate P&H charge of £8.50 per order (1-2 Working Day Delivery Time)
Flat rate P&H charge of £17.50 per order (1-2 Working Day AM Delivery Time)
Flat rate P&H charge of £17.50 per order (Saturday Delivery)

If you are unsure, the delivery prices and timescales shown within our checkout are the most accurate and up-to-date available (once the system knows your address), not all services available to all postcode areas.

Smaller sized items such as Wallpaper Borders, Adhesives, Tester Pots etc are as below (unless mixed with larger items orders):

Flat rate P&H charge of £5.00 per order (5 Working Day Delivery Time)
Flat rate P&H charge of £7.50 per order (1-2 Working Day Delivery Time)

If you are unsure, the delivery prices and timescales shown within our checkout are the most accurate and up-to-date available (once the system knows your address), not all services available to all postcode areas.

We do offer a Saturday delivery service, this will show within the checkout if this service is available to your postcode.

Orders must be placed by 13:00 on Fridays, you must specify the Saturday date required from the drop-down menu.

You can see all delivery choices to your location by clicking on "Show More Options & Add Order Comments", you can also add comments to your order within this area such as batch requests.

(extended UK postcodes are excluded, if you cannot see the service in the checkout - its is not available in your area,  subject to stock availability, excludes bank holidays), If you have any questions about this service don't hesitate to contact us on 0161 729 1686 and ask!

All of our delivery partners do not collect or deliver orders on bank holidays, so please expect a short delay on any orders during holiday periods.

Highlands, Islands and certain other postcodes are deemed as remote or extended areas by our couriers and carry increased postage and handling surcharges to deliver goods to these locations.

As our stock prices are so keen, these increased costs cannot be absorbed and must be passed on.

These are as follows:

AB31,AB32,AB33,AB34.AB35,AB36,AB37,AB38,AB41,AB42,AB43,AB44,AB45,AB51,AB52,AB53,AB54,AB55,AB56,FK19,FK20,FK21,HS1,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9,IV1,IV2,IV3,IV4,IV5,IV6,IV7,IV8,IV9,IV10,IV11,IV12,IV13,IV14,IV15,IV16,IV17,IV18,IV19,IV20,IV21,IV22,IV23,IV24,IV25,IV26,IV27,IV28,IV30,IV31,IV32,IV36,IV40,IV41,IV42,IV43,IV44,IV45,IV46,IV47,IV48,IV49,IV51,IV52,IV53,IV54,IV55,IV56,IV63,IV99,KA27,KA28,KW1,KW2,KW3,KW5,KW6,KW7,KW8,KW9,KW10,KW11,KW12,KW13,KW14,KW15,KW16,KW17,PA20,PA21,PA22,PA23,PA24,PA25,PA26,PA27,PA28,PA29,PA30,PA31,PA32,PA33,PA34,PA35,PA36,PA37,PA38,PA41,PA42,PA43,PA44,PA45,PA46,PA47,PA48,PA49,PA60,PA61,PA62,PA63,PA64,PA65,PA66,PA67,PA68,PA69,PA70,PA71,PA72,PA73,PA74,PA75,PA76,PA77,PA78,PA80,PH1,PH5,PH6,PH7,PH8,PH9,PH10,PH15,PH16,PH17,PH18,PH19,PH20,PH21,PH22,PH23,PH24,PH25,PH26,PH30,PH31,PH32,PH33,PH34,PH35,PH36,PH37,PH38,PH39,PH40,PH41,PH42,PH43,PH44,PH49,PH50,ZE1,ZE2,ZE3

IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, TR21, TR22, TR23, TR24, TR25.

PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41.

If your address postcode is not listed above and you are still seeing higher charges in your basket, please contact us on 0161 729 1686 prior to purchase, and we will clarify and correct this for you.

For UK Highlands / Islands deliveries (excluding Northern Ireland & Channel Islands) will be charged as follows:

Wallpaper, Paint or mixed product orders
Flat rate of £15 per order (5+ Working Day Delivery Time)

Small item orders
Flat rate of £7.50 per order (5 Working Day Delivery Time)
Flat rate of £10.00 per order (1-2 Working Day Delivery Time)


If you are unsure, the delivery prices and timescales shown within our checkout are the most accurate and up-to-date available (once the system knows your address), not all services are available to all postcode areas.

Northern Ireland deliveries will be charged as follows, this includes any border surcharges applicable to NI/EU* deliveries:

Wallpaper, Paints, Cushions or mixed product orders
Flat rate of £17.50 per order (5 Working Day Delivery Time**)

Small item orders
Flat rate of £7.50 per order (5 Working Day Delivery Time**)
Flat rate of £10.00 per order (1-2 Working Day Delivery Time**)

If you are unsure, the delivery prices and timescales shown within our checkout are the most accurate and up-to-date available (once the system knows your address), not all services are available to all postcode areas.

*Regulations/charges subject to change.

**Border delays may be expected.

Channel Islands deliveries will be charged as follows (delivery charges and goods are exclusive of VAT).

Wallpaper, Paints, Cushions or mixed product orders
Flat rate of £25.00 per order (5 Working Day Delivery Time)

Small item orders
Flat rate of £8.00 per order (5 Working Day Delivery Time)
Flat rate of £10.00 per order (1-2 Working Day Delivery Time)

If you are unsure, the delivery prices and timescales shown within our checkout are the most accurate and up-to-date available (once the system knows your address), not all services are available to all postcode areas.

Samples are folded and packed into C4 & C5 envelopes that will fit through your letterbox and should not require any physical handover from the postie.

Standard delivery sample orders are sent on a second-class Royal Mail service; delivery is normally expected in around five working days from dispatch.

Royal Mail are in the process of moving to deliveries of second-class post to every other working day, alternating the days each week and not on Saturdays.

Large Samples (50cm lengths) are folded into C4 envelopes, large quantity large sized samples may be packed into padded envelopes or rolled into a tubular shape that may not fit through your letterbox and require a physical handover from the postie.

Standard delivery sample orders are sent on a second-class Royal Mail service; delivery is normally expected in around five working days from dispatch. 

RM are in the process of moving to deliveries of second-class post to every other working day, alternating the days each week and not on Saturdays.

 

We are currently not accepting orders from outside the UK.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Any refused delivery will be subject to the full delivery charges incurred to Home Flair Decor from the courier used, this includes charges for outbound delivery, address correction and return delivery.

These charges will be deducted from any refund due once they are confirmed from the appropriate courier (within 14 days of return).

Please contact us within three working days of receipt of your order if any item is short or incorrect.

If your parcel arrives in a damaged condition, please ask the driver to note the condition and take images for confirmation.

Additional information may be needed so please keep all packaging and labels as photos/inspection by the carrier will be required.

CCTV is used in our packing areas and packages are weighed by our couriers, should we need to verify any queries raised.